Privacy Policy
How we collect, use and protect your information.
Last updated: 20 April 2026
1. Who we are
Mobility Directory (“we”, “us”, “our”) operates the website at https://mobility.directory — a community platform connecting people across the UK and Ireland with mobility equipment, accessible vehicles and disability support services. Our contact email is info@mobility.directory.
2. What data we collect
When you sign in with Google
We receive your name, email address and profile picture from Google. We use this solely to create and manage your account on Mobility Directory. We do not receive your Google password.
When you submit an enquiry or contact form
We collect your first name, last name, email address, phone number (optional), and the content of your message. This information is used to respond to your enquiry and, with your consent, may be added to our contact database (powered by Brevo) for follow-up communications.
When you browse the site
We collect standard server logs including IP addresses and browser information. We may use cookies and similar technologies to maintain your session and improve site performance.
3. How we use your data
- To create and manage your account
- To respond to enquiries and support requests
- To send relevant updates about Mobility Directory (you can unsubscribe at any time)
- To improve the platform and understand how it is used
- To comply with legal obligations
4. Legal basis for processing
We process your data on the basis of your consent (when you sign in or submit a form), our legitimate interests in operating and improving the platform, and compliance with legal obligations.
5. Third-party services
We use the following third-party services that may process your data:
- Google OAuth — for sign-in authentication
- Brevo — for contact management and email communications
- Hostinger VPS — for website hosting and data storage
Each provider operates under their own privacy policy and data processing agreements. We do not sell your personal data to any third party.
6. Data retention
We retain your account data for as long as your account is active. Enquiry data is retained for up to 3 years. You may request deletion of your data at any time by emailing info@mobility.directory.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, email us at info@mobility.directory.
8. Cookies
We use essential cookies to keep you signed in and maintain your session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect site functionality.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions, contact us at info@mobility.directory.