Care & Mobility Services in Tyne and Wear

Free entry. Located in the iconic converted flour mill on the Gateshead Quayside. All floors accessible by panoramic glass lift. Accessibility: Full wheelchair access; Free admission; Hearing loops; Accessible toilets on all floors; Panoramic lift access; Blue Badge parking nearby; Accessible restaurant with river views

Grade I listed medieval friary building. Accessible toilet not available due to listed building restrictions. Some areas retain stepped access. Accessibility: Level access to main entrance; Step-free access throughout majority of areas; Staff disability awareness training; BSL trained staff; Large print menus; Portable ramp available; Assistance dog welcome; Manoeuvring space 150cm x 150cm

Discovery Museum Newcastle — Museum in Newcastle upon Tyne, Tyne and Wear. Accessibility: Automatic opening entrance doors; 3 lifts with voice announcements and Braille indicators; Ramp access throughout; Changing Places facility with hoist; Wheelchair loan available; 2 accessible parking bays; Free admission

Great North Museum: Hancock — Museum in Newcastle upon Tyne, Tyne and Wear. Accessibility: Step-free entry via ramp and platform lift; Level access to all floors; Lifts with voice announcements and Braille indicators; Wheelchair loan available; Accessible toilets on all floors; 4 accessible Blue Badge parking bays; Fixed induction loop system; Free admission

IHG. Reviewed on Euan's Guide as stylish modern accessible hotel. Accessibility: wheelchair-accessible automatic entrance door; step-free access to restaurant bar and reception; accessible rooms with wet-room showers and transfer seats; grab bars and tall toilets; visual alarms in accessible rooms; accessible height light switches and sockets; accessible toilet adjacent to restaurant; adequate turning space in accessible bathrooms

4-star hotel on Newcastle quayside; fully wheelchair-accessible rooms; braille signage throughout including gym Accessibility: wheelchair accessible rooms; accessible bathrooms; grab rails; lowered sinks; accessible gym; braille signage; step-free access

Maldron Hotel Newcastle — Hotel in Newcastle upon Tyne, Tyne and Wear. Accessibility: 14 accessible bedrooms; Roll-in showers and wet rooms; Braille and tactile signage throughout; Emergency cord in bathrooms; Lowered bathroom sink; Grab rails; Higher-level toilet; Lift access to all floors

120 rooms total; 6 accessible rooms; 3 min walk from Sunderland Central Station Accessibility: Wheelchair access; Accessible bathrooms; 6 accessible rooms; ADA-compliant lifts; Step-free entry

Operated by Britannia Hotels. Located on Sunderland seafront with leisure facilities. Accessibility: Disabled facilities; Accessible parking; Wheelchair accessible areas

42 beds; CQC Outstanding overall; provider: Barchester Healthcare; located in Low Fell, Gateshead; specialist in frail older people and long-term conditions Accessibility: 24-hour nursing care; physical disability support; sensory impairment support; step-free access Inspection rating: Outstanding

Operated by Percy Hedley Foundation. Modern seven-bedroom home in leafy Jesmond, Newcastle. CQC Good rated, specialising in learning disabilities, physical disabilities and complex needs. Accessibility: Wheelchair accessible; Ensuite bedrooms; Accessible garden and patio; Accessible communal areas Inspection rating: Good

66 beds; operated by Malhotra Care Homes; CQC Outstanding for well-led and caring Inspection rating: Outstanding

CQC rated Good (July 2023). Serves Sunderland and North Durham area. Office at Boldon Business Park, East Boldon. Accessibility: Home visits; Personal care in own home; Medication assistance Inspection rating: Good

Comfort Call branch serving Newcastle upon Tyne. CQC rated Good. Accessibility: Home safety assessments; Moving and handling support Inspection rating: Good

Right at Home franchise serving Tyneside. Run by Life and Care Solutions Limited within North Tyneside local authority. CQC registered. Accessibility: Wheelchair accessible office

SureCare Newcastle & North Tyneside — Domiciliary Care in Newcastle upon Tyne, Tyne and Wear.

Helping Hands Sunderland — Domiciliary Care in Sunderland, Tyne and Wear. Inspection rating: Good

CQC registered; first inspection conducted Nov-Dec 2025, overall rating pending

Major North East England science attraction and charity, two minutes' walk from Newcastle Central Station. Accessibility: Changing Places facility on the ground floor; Accessible toilets on all floors; Lifts and ramps to upper floor exhibits; Wheelchair and pushchair spaces in the planetarium and theatre; Step-free, wheelchair-friendly cafe; Fully accessible nearby car park